Director Of Operations

Operations Director

Start Date: ASAP

Location: Huntsville, AL

Keywords: Operations manager, HR, start-up, organizational behavior, systems creation, customer support lead, project management, budget development, budget management,

THE ROLE

This role will be based in Huntsville, AL. We’re looking for a highly capable and infinitely resourceful Operations Director who enjoys the excitement and challenges of building a new business while positively impacting the world. Candidates should be self-starters who enjoy leading a team, creating systems, and are energized by a fast-paced environment.

JOB DESCRIPTION

As operations director, you will work closely with the CEO and executive team to identify ways to increase sales, profitability, employee retention and customer satisfaction. You will support the company’s business growth by improving processes and setting budgets and financial goals for individual departments.

This position will require an organized individual who has strong project management and organizational skills, is adept at problem solving, and can think quickly on their feet. Candidates should be self-starters who are energized by the fast-paced, ever-evolving environment of a start-up environment. If you come alive when faced with interesting challenges and having the autonomy to create solutions, this job is for you.

Responsibilities Include:

Defining, implementing and revising operational policies and guidelines for the organization

Developing and executing new growth directives

Optimize all departments including the Fulfillment, Customer Support, Engineering R&D, Customer Training/Onboarding. Work with team members to develop processes based on best practices.

Working with the human resources team to create job descriptions, hire competent personnel, oversee employee training programs, provide performance reviews, evaluations and corrective action plans.

Liaising with departmental heads to develop financial plans and ensure company-wide operational compliance

Develop and keep track of the company’s KPIs and conduct budget reviews to maximize profits

Managing procurement and resource allocation

Run weekly executive meetings and business planning sessions where critical initiatives are discussed

DESIRED SKILLS

Excellent leadership and organizational abilities

Experience with budget creation and tracking

Working knowledge of customer relationship management (CRM) software

Expert in MS office applications and spreadsheet creation

Excellent written and oral communication

Proven knowledge of performance evaluation metrics in a business setting

First-class people skills

3-5 years of experience as an operations manager, project manager or managing agency/client relationships

Ability to solve complex problems with little or no supervision

Degree in business administration or related field

Experience with HR management

Entrepreneurial experience a plus